Terms & Conditions

Timescales
Orders are booked into our diary, based on our next available production slot. Our standard turnaround time is 2-3 working weeks. If your order is urgent, please contact us immediately and we will try to accommodate your request.

Once you have ordered your items we will confirm deadlines and timescales. It is important to adhere to these timescales, to prevent any delays in processing your order.

Our Stationery
Our wedding stationery is handmade and therefore may differ slightly from item to item. The card, embellishments and ribbon used within our designs may vary slightly in colour, size and appearance.

All our items are hand-finished, so there may be slight variations amongst items. This is not deemed our fault. If items are ordered in stages, we can not guarantee design continuity, including colour shades of products. Where possible, it is advisable to order all of your stationery items together to ensure continuity of the design and products.

Before placing your order, we highly recommend ordering a sample first, with ribbon swatches. Due to varying screen colours, colours may differ in appearance when viewed on a screen. Samples and swatches, give you an overall feel for the design, colour, finish and quality.

Proofs & Your Responsibility
Whilst every effort has been made to ensure the accuracy of all artwork and design, we do not accept responsibility for any errors or omissions noticed after a job has been approved and gone to print. It it solely the responsibility of the customer to proof-read and ensure that all details are correct. We recommend you get at least 2 other people to proof read the PDF proofs, before any approval is given to us.

Artwork amends must be confirmed in writing or by email. Any changes made after the the proof has been approved, may incur a charge.

It is your responsibility to ensure that you have permission to use any materials (e.g. poems, hymns) you may ask us to use to include as part of your wedding stationery order.

Delivery
All items are delivered via Royal Mail Special Delivery or UPS. The size, weight and value of your items will determine which method of delivery we use. A signature will be required for all deliveries.

Please ensure the correct delivery address and postcode are given. We deliver to the address stated on the order form, and can not be held responsible for items going missing due to incorrect address information. All items are carefully packaged to avoid damage in transit and are sent fully ensured and tracked.

In the unlikely event that your items are delivered damaged or defected, please notify us within 14 working days. It is your responsibility to return any defected items to us before we will replace the defective goods. If any defect is due to an error of Cupid Cards, all delivery costs incurred will be refunded to you.

Due to each product being handmade to order we do not offer a refund on unwanted products.

IMPORTANT – Sending out your invitations
If you are using Royal Mail to delivery your individual invitations, please ensure you use the correct postage. All our invitations should be sent ‘Large Letter’. We recommend that you visit your local Post Office to get your item weighed and measured, to ensure appropriate stamps are used.