Terms & Conditions
Once you have ordered your items we will confirm deadlines and timescales. It is important to adhere to these timescales, to prevent any delays in processing your order.
All our items are hand-finished, so there may be slight variations amongst items. This is not deemed our fault. If items are ordered in stages, we can not guarantee design continuity, including colour shades of products. Where possible, it is advisable to order all of your stationery items together to ensure continuity of the design and products.
Before placing your order, we highly recommend ordering a sample first, with ribbon swatches. Due to varying screen colours, colours may differ in appearance when viewed on a screen. Samples and swatches, give you an overall feel for the design, colour, finish and quality.
Proofs & Your Responsibility
Artwork amends must be confirmed in writing or by email. Any changes made after the the proof has been approved, may incur a charge.
It is your responsibility to ensure that you have permission to use any materials (e.g. poems, hymns) you may ask us to use to include as part of your wedding stationery order.
Please ensure the correct delivery address and postcode are given. We deliver to the address stated on the order form, and can not be held responsible for items going missing due to incorrect address information. All items are carefully packaged to avoid damage in transit and are sent fully ensured and tracked.
In the unlikely event that your items are delivered damaged or defected, please notify us within 14 working days. It is your responsibility to return any defected items to us before we will replace the defective goods. If any defect is due to an error of Cupid Cards, all delivery costs incurred will be refunded to you.
Due to each product being handmade to order we do not offer a refund on unwanted products.
IMPORTANT – Sending out your invitations